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Sears Service Complaint - Broken refrigerator - Sears Kenmore Refrigerator
Sears Service Complaint

Sears Service Complaint

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Broken refrigerator - Sears Kenmore Refrigerator


Called Sears on Thursday early evening. Got a woman in the far east. She said that she would send an online request to fix the refrigerator on Friday to keep baby formula cold. Called Sears on Friday. Sears would not come until Monday, the next 'business day' even though this is an emergency. Called 5 times to different managers and Sears Solutions. Had to buy a portable refrigerator and throw out good food due to breakage. Sears works on Saturdays but conveniently would not come to fix the frig until Monday. Will never use Sears again!


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Comments


SearsCares says: (5 years ago)
 0
Dear emmajane,

My name is Dee M. with Sears Cares and we want to offer our assistance regarding the problems you wrote about regarding your refrigerator repair. We are here to help assist you and want to answer any questions or concerns you have for us. Please send the following information – contact #, screen name (emmajane,), phone # used at time of purchase to smadvisor@searshc.com . We value your Sears loyalty and look forward to speaking with you soon.

Thank you,

Dee M
Social Media Moderator
Sears Social Media Support






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